Policy

 

Terms & Conditions

It is required that you view these terms and conditions prior to purchasing any services.

 

Disclaimer

  •   Professional & High-quality photos, HEX codes, & a clear vision for your branding are required. If you are unable to provide this your order will be canceled or the client inquiry will not be approved.
  •   Clients must information to complete the project. Please have photography, content, copy, and vision ready before purchasing. However, if you need assistance/ideas Promo Management  will always be available to provide you with what you need to the best of our ability.

 

Payments + Pricing

  •   Client agrees to pay Promo Management  100% of the total project cost before any services are provided unless stated otherwise by Promo Management .
  •   If the client pays a non-refundable deposit, the remaining balance is due immediately after design approval. If the client does not pay the remaining balance immediately after design approval, Promo Management  will send one reminder email and if the balance is still not paid, the project will be canceled, the client will be blocked and banned from our website, and final files will not be sent. 
  •   All payments are submitted through www.promomanagement.net or invoice using secured payment processors ONLY!
  •   All Custom Quotes are valid for 21 days, after 21 days your quote expires with no exceptions.

 

Project Process

  •   After purchasing a service, you will receive an email from INFO@PROMOMANAGEMENT.NET with a questionnaire immediately after purchasing. Turnaround time starts when all information/photos are submitted.
  •   The questionnaire will ask you every question and request every image I need to complete your project. You will receive a confirmation email from me once I receive your questionnaire and will be added to my queue. The client will receive client portal access to view updates on project.
  •   Drafts or Website previews will be sent to you in the allotted turnaround time. The client will provide revisions.
  •   Final files will be sent when the client approves the design.

 

Project Turnaround Time Frame

  •   All A La Carte services are to be delivered no later than 4-7 business days (À la Carte Services) after the questionnaire is completed in full unless determined by Promo Management .
  •   If Rush Fees are available and will make you automatic priority in my design queue. Rush Orders are to be delivered no later than 1-3 business days (À la Carte Services).
  •   Branding Packages turnaround time varies.
  •   ALL PROJECT TURNAROUND TIMES ARE SUBJECT TO CHANGE DURING HIGH VOLUME & HOLIDAY SEASONS. 

 

Shipping Policy

  •   Standard shipping time for all Promo Management  Prints is 7-14 business days.
  •   Prints will be processed 1 business day after client approval of design/final payment.
  •   Be sure to double-check your shipping address at checkout! Address changes cannot be made after prints are shipped out!

 

Refunds + Cancellations

  •   Promo Management  does not provide any refunds for any services.
  •   All Payments are Non-Refundable!
  •   Order will be canceled immediately if the client posts drafts to social media or send drafts to anyone. Posting or sharing drafts will result in automatic cancellation without refund.

 

Revisions + Drafts

  •   All drafts are based on a questionnaire completed by the client and will be sent through email.
  •   Promo Management  has a three-free revision limit per project.
  •   If the client is not satisfied after the three revisions, Promo Management  will charge $15 per additional revision.
  •   Any drafts are Promo Management  property and must not be used or posted in any way. Posting or sharing drafts will result in automatic cancellation without refund.

 

Client Portal

  •   Client portals are for clients to keep up with the process of their project at their leisure. We will show you how to access and use your client portal after your payment is made.

 

Final Files Format

  •   All files are transferred via a dropbox link or a .zip file sent through email.
  •   All logo files are sent through .svg, .pdf, .png, and .jpg format. .AI or .eps files are sent out when requested.
  •   All Branding Essentials are sent through .jpeg, .png, or .pdf format.
  •   All YouTube Services are sent through .mov format.
  •   Please remember all final files must be downloaded/exported from dropbox for great quality. REFRAIN FROM SCREENSHOTTING/SCREEN RECORDING ANY PROJECTS!
  •   Once the final project is complete and approved, the design process will come to an end. Please ensure that you are satisfied with everything when you approve the final design.
  •   If there is an error on Promo Management ’s end (spelling, missing info, etc.), Promo Management  will fix it free of charge. However, design changes such as colors, font, etc. after final approval will be subject to a $15 revision fee

 

Transfer of Rights + Property

  •   Once final work is sent, the client has free reign as to what to do with their product. They must, however, under no circumstances sell the graphics to a third party.
  •   Promo Management  has the right to post and display any project completed on social media, marketing materials, or other platforms. 

 

Hours of Operation

  •   Promo Management  hours are Monday – Thursday 10am – 5pm. All emails will be responded to during these hours only.
  •   Fridays are CEO days and are not included in turnaround time.
  •   Promo Management  is closed on all holidays & observed

 

Premade Shop

  • Please be sure to review the description box and premade preview prior to purchasing. Promo Management  will not provide any revisions or refunds to premade digital downloads unless a mistake was made on Promo Management ‘s end.

 

Client Communication/Ghosting Agreement

  •   All communication between Promo Management  and Client must be done via Email, Recorded Phone Call (if Consultation is purchased), or Text Message. 
  •   All Emails/Messages are responded to within a 48-72 hour time frame during business hours. However, response times may be extended during peak times.
  •   All questionnaires must be completed within 48-72 hours after being sent. If not, Order will be canceled and no refund will be issued.
  •   If work is purchased and the client “disappears” after 21 days of no show, no call, and no response; you will receive two reminder emails and a courtesy text message to whichever phone number is used during checkout. If Promo Management  still receives no response, your project(s) will be deemed as forfeited and no refund will be provided. If the Client would like to continue after the project has been forfeited, a restart fee of $100 will be charged and the project turnaround time restarts completely.  
  •   Professionalism and respect are essential on both sides of the business. Promo Management  strives to treat every client with respect and great professionalism. If at any time client becomes disrespectful and intolerable, Promo Management  has every right to cancel any open project, refund any payments, and refuse the rights to use any work sent prior. 

 

All Policies and/or Terms & Conditions are subject to change at any time.

Last updated: 1/16/2021